Sales Operations Engineer automating Salesforce and n8n workflows for Archera's cloud - cost FinTech platform. Supporting partner referrals, AWS alliances, data quality, and GTM systems.
About the role
- Customer Operations Specialist managing SAP order fulfillment, customer escalations, and international shipments. Supporting March Networks, a global video-surveillance company serving retailers and banks.
Responsibilities
- Assist with achieving corporate goals and objectives by supporting customer-related issues within the Customer Operations Department
- Interface internally with all levels and departments to ensure customer orders are entered and fulfilled in a timely manner
- Resolve complex and escalated customer issues with judgment and discretion, serving as a team escalation point
- Provide phone and email support and guide customers on part number verification, pricing, availability, and product lifecycle
- Liaise with Sales, Finance, Product Management, Legal, and Operations to ensure smooth order flow, product delivery, and resolution of customer needs
- Generate order-management transactions in SAP for hardware, software, and subscription services
- Identify and correct process errors before they impact customers
- Provide shipment confirmations and tracking information, including support for expedited freight, split shipments, and customs issues
- Provide pro-forma invoices, freight quotes, and certifications for international shipments
- Exercise independent judgment in daily operations, escalations, and special projects
Requirements
- College diploma or equivalent combination of education and experience
- At least 5 years’ experience as a customer service representative in a technology environment
- Demonstrated experience working with international customers in various time zones
- SAP experience in Order Management (SD) is required
- Salesforce (Sales Cloud) experience would be an asset
- Strong knowledge of MS Office (Word, Excel, PowerPoint)
- Excellent interpersonal, organizational, influencing, and communications skills for both customer and inter-company interactions
- Ability to manage customer expectations
- Ability to work independently and as part of a team
- Ability to work well under pressure and meet deadlines
- Ability to prioritize and multitask in a fast-paced, dynamic environment
- Attention to detail, investigative, committed to quality
- Resilient, ability to maintain composure in stressful situations
- Proactive mindset, with a high desire to resolve issues
Benefits
- Flexibility and support for a healthy work-life balance
- Professional development opportunities
- Global Exposure
- Medical/Dental benefits offered immediately from Day 1
- Health club reimbursement
- Professional development support
- Company holiday closure
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