About the role

Technical Program Manager at Twilio responsible for complex sales automation projects across teams. Leading initiatives to improve go-to-market processes and deliver impactful results.

Responsibilities

Develop comprehensive program plans, including scope, objectives, key results (OKRs), timelines, resource requirements, and risk mitigation strategies.
Drive execution of these programs, often involving new tool implementations, large scale process re-engineering, or new internal product launches.
Facilitate regular steering committee meetings and communicate program status, risks, and dependencies to executive stakeholders.
Ensure change management plans are in place to drive successful adoption and utilization of new processes and technologies.
Work with Sales Automation leaders to define and lead intra departmental initiatives.
Proactively identify risks, remove roadblocks, and champion adoption of new processes, tools, or strategies across GTM teams.
Define and track key performance indicators (KPIs) for all programs and initiatives, measuring their impact on GTM effectiveness and/or sales productivity.
Create compelling reports and presentations for various audiences, including executive leadership, on program progress, outcomes, and business impact.
Conduct post-implementation reviews to assess success and identify lessons learned.
Build strong, collaborative relationships with cross-functional stakeholders at all levels of the organization.
Act as a central point of contact for program-related communications, ensuring transparency and alignment.
Influence and motivate project team members, consultants, and partners to achieve common GTM goals.

Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.
7+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations
Proven track record of successfully leading and delivering complex, cross-functional strategic initiatives in a fast-paced environment.
Highly analytical with a data-driven approach to problem-solving and decision-making.
Ability to think strategically and translate complex or ambiguous concepts into actionable plans.
Excellent project management skills (PMP or similar certification a plus) with experience in various project management methodologies (e.g., Agile).
Expertise in sales automation tools and platforms (e.g., Salesforce, Sales Engagement Platforms like Outreach/Salesloft etc.) is highly desirable.

Competitive pay
Generous time off
Ample parental leave
Wellness leave
Healthcare
Retirement savings program
Additional compensation and benefits, including incentive programs and equity grants