Sales Operations Engineer automating Salesforce and n8n workflows for Archera's cloud - cost FinTech platform. Supporting partner referrals, AWS alliances, data quality, and GTM systems.
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Process Improvement Specialist – spécialiste de l’amélioration des processus
Posted 3 days ago
About the role
- Process Improvement Specialist improving processes across BioScript Solutions’ specialty pharmacies, clinics, and patient support programs. Mapping, modelling, and managing transformation projects across Canadian operations.
Responsibilities
- Complete process mapping, modelling, analysis, and design to ensure optimal performance and continuous improvements across operations
- Prepare, facilitate and present findings and recommendations to multiple business units and levels of management, in person and virtually
- Plan, execute, and monitor process improvement projects, ensuring timely delivery, risk and change management, and adherence to standards
- Support identification of process improvement initiatives through monitoring process performance data
- Develop and maintain process models for multiple businesses
- Collaborate extensively with core business and enablement teams throughout the organization
- Report patient safety information according to adverse event and product quality complaint reporting requirements
- Perform other duties as required
Requirements
- Minimum of 7+ years' experience planning, implementing and managing change for process improvement projects
- Bachelor’s degree, or equivalent combination of education and experience in a science or engineering related field
- Training and/or certification in Business Process Management, Lean Six Sigma, or other process management disciplines/methodologies is preferred
- Training and/or certification in root cause analysis, project management and change management are strong assets
- Knowledge and experience working with BPMN 2.0 or other modelling languages
- Knowledge of pharmacy and/or infusion clinic, patient support program and drug wholesale operations is an asset
- Knowledge of provincial college of pharmacy and Health Canada regulations applicable to the pharmaceutical supply chain is an asset
- Good proficiency in English is necessary
- Willingness to travel, potentially requiring overnight stays, primarily between Oakville and Moncton, with possible travel to other locations across Canada
Benefits
- Competitive total rewards package
- Paid time off to volunteer
- Donation programs
- Local community engagement activities
- National charitable and environmental initiatives
- Accommodations available on request during the selection process
- One tree planted for every new hire
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