Customer Account Executive expanding and renewing accounts for Tailscale's secure networking software. Driving upsells, adoption, forecasting, and customer success in Toronto's hybrid sales team.
CT
Account Executive, Strategic, Customer Sales
Posted last month
About the role
- Strategic Account Executive growing Clio’s legal AI platform through customer upselling and cross-selling. Advising law firms, managing complex sales cycles, and closing technology deals.
Responsibilities
- Upsell and cross-sell Clio’s full suite of solutions
- Convert qualified opportunities using telephone, email, and product demonstrations
- Use Salesforce.com to prioritize, organize, and set appointments for qualified leads and opportunities through View, Tasks, and Calendar
- Monitor key metrics, including qualified leads and conversion rates at various funnel stages through paid accounts
- Collaborate with Support, Account Managers, SDRs/BDRs, Customer Success Managers, and Sales Engineers to provide customer solutions
- Forecast, negotiate, and close deals
- Develop business cases for customers
- Hunt and prospect into existing customer accounts
- Pass client feedback and feature requests to product teams and facilitate meetings regarding potential product enhancements
- Develop and execute strategic account plans to ensure client satisfaction, retention, and growth
Requirements
- Minimum 4 years of sales experience, including closing deals
- 3 years of experience working in SaaS or other technology companies
- Experience working complex deal cycles with high-leverage customers
- Knowledge and passion for technology and cloud-based products
- Previous experience running demos
- Cold calling skills
- Experience using tools such as Salesforce, Salesloft, ZoomInfo, SalesNav or similar is a plus
- Demonstrate a keen interest in improving your craft by using AI
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
- Uncapped commissions
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