About the role

Senior Customer Account Executive expanding and renewing accounts for Tailscale’s secure networking software. Driving upsells, adoption, forecasting, and customer success in Vancouver’s hybrid sales team.

Responsibilities

Become an expert in how Tailscale helps customers
Build a credible quarterly pipeline by engaging clients on upsells and renewals
Own an upsell and renewal number across assigned accounts
Educate customers on Tailscale's value throughout the evaluation and adoption cycle
Generate short-term results while maintaining annual pipeline coverage
Provide accurate weekly forecasting and revenue delivery
Create mutual action/success plans with prospective and existing customers to evaluate and expand product usage
Participate in video-recorded customer meetings for training, collaboration, and quality improvement
Expand and renew current customer accounts
Find additional use cases and educate clients on new feature releases
Ensure successful adoption of Tailscale across existing customer accounts
Partner with Solutions Engineering and collaborate with Customer Success, Support, Marketing, and Product teams

2+ years of closing experience in an AE or an AM role
Strong desire to join a high-growth software startup
Experience selling developer and/or technical products, especially in a product-led growth (PLG) motion
Experience presenting to senior managers and executives
Ability to manage many opportunities simultaneously at various stages
Strong track record of meeting and exceeding quota
Experience using Gong, or similar, to collaborate internally and manage pipeline
Experience partnering with Sales Engineering, Support, and Customer Success teams
Proactive approach from lead to close
This role is based in Vancouver and is hybrid required (3 days/week in-office)
Participation in video-recorded customer meetings is a core part of the role

An inclusive, flexible environment where you can be your authentic self
Competitive total compensation package including a base salary, an equity incentive plan and variable commission for quota-based roles
Comprehensive group benefits with no waiting period, including health, vision, dental, and more for you and your family
Remote-first company with flexible work arrangements, virtual and in-person social events, and corporate co-working program access
Employer-funded retirement contributions matching contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of eligible compensation
Annual company retreat and team off-sites
Team travel and distributed collaboration across Canada, the United States, the United Kingdom, and Singapore
$1500 USD annually for professional development
Mentorship, coaching, and internal promotion opportunities
Flexible paid time off program
Company-owned laptop (Mac or PC)
Monthly home internet reimbursement
$500 USD workstation customization allowance
Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents