Senior Customer Account Executive

Posted 15 hours ago

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About the role

  • Customer Account Executive expanding and renewing accounts for Tailscale's secure networking software. Driving upsells, adoption, forecasting, and customer success in Toronto's hybrid sales team.

Responsibilities

  • Help expand and renew current customer accounts
  • Find additional use cases and educate customers on new feature releases
  • Ensure successful adoption of Tailscale across existing customer accounts
  • Partner with Solutions Engineering and collaborate with Customer Success, Support, Marketing, and Product teams
  • Become an expert in how Tailscale helps customers
  • Build a credible quarterly pipeline through upsells and renewals
  • Own upsell and renewal targets across assigned accounts
  • Educate customers on Tailscale's value throughout evaluation and adoption
  • Generate short-term results while maintaining annual pipeline coverage
  • Provide accurate weekly forecasting and revenue delivery
  • Create mutual action and success plans with prospective and existing customers
  • Participate in video-recorded customer meetings for training, collaboration, and quality improvement

Requirements

  • 2+ years of closing experience in an AE or an AM role
  • Strong desire to join a high-growth software startup
  • Experience selling developer and/or technical products, especially in a product-led growth (PLG) motion
  • Experience presenting to senior managers and executives
  • Ability to manage many opportunities simultaneously at various stages
  • Strong track record of meeting and exceeding quota
  • Experience using Gong or similar tools to collaborate internally and manage pipeline
  • Experience partnering with Sales Engineering, Support, and Customer Success teams
  • Proactive approach from lead to close
  • Hybrid required: based in Toronto and working 3 days per week in-office

Benefits

  • Base salary, equity incentive plan, and variable commission for quota-based roles
  • Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for employees and families
  • Flexible work environment and flexible paid time off
  • Remote-first company with virtual and in-person social events
  • Corporate co-working program through WeWork or similar spaces
  • Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually
  • Annual company retreat and team off-sites
  • $1,500 USD annually for professional development
  • Mentorship, coaching, and internal promotion opportunities
  • Company-owned laptop choice of Mac or PC
  • Monthly home internet reimbursement
  • $500 USD workstation customization allowance
  • Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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