Customer Account Executive expanding and renewing accounts for Tailscale's secure networking software. Driving upsells, adoption, forecasting, and customer success in Toronto's hybrid sales team.
Responsibilities
Help expand and renew current customer accounts
Find additional use cases and educate customers on new feature releases
Ensure successful adoption of Tailscale across existing customer accounts
Partner with Solutions Engineering and collaborate with Customer Success, Support, Marketing, and Product teams
Become an expert in how Tailscale helps customers
Build a credible quarterly pipeline through upsells and renewals
Own upsell and renewal targets across assigned accounts
Educate customers on Tailscale's value throughout evaluation and adoption
Generate short-term results while maintaining annual pipeline coverage
Provide accurate weekly forecasting and revenue delivery
Create mutual action and success plans with prospective and existing customers
Participate in video-recorded customer meetings for training, collaboration, and quality improvement
Requirements
2+ years of closing experience in an AE or an AM role
Strong desire to join a high-growth software startup
Experience selling developer and/or technical products, especially in a product-led growth (PLG) motion
Experience presenting to senior managers and executives
Ability to manage many opportunities simultaneously at various stages
Strong track record of meeting and exceeding quota
Experience using Gong or similar tools to collaborate internally and manage pipeline
Experience partnering with Sales Engineering, Support, and Customer Success teams
Proactive approach from lead to close
Hybrid required: based in Toronto and working 3 days per week in-office
Benefits
Base salary, equity incentive plan, and variable commission for quota-based roles
Comprehensive group benefits with no waiting period, including health, vision, and dental coverage for employees and families
Flexible work environment and flexible paid time off
Remote-first company with virtual and in-person social events
Corporate co-working program through WeWork or similar spaces
Employer-funded retirement contributions matching employee contributions dollar-for-dollar, up to 0.75% of eligible compensation annually
Annual company retreat and team off-sites
$1,500 USD annually for professional development
Mentorship, coaching, and internal promotion opportunities
Company-owned laptop choice of Mac or PC
Monthly home internet reimbursement
$500 USD workstation customization allowance
Paid parental leave top-ups: 20 weeks for birthing parents and 16 weeks for non-birthing parents
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